FAQs
-
All appointments must be booked online through our official booking link. You’ll be guided to choose the correct service and add a card on file. We don’t accept bookings through DMs or text.
-
A deep cleanse, scalp care, hydration, retwist, and the option to add a style (if booked). You’ll leave neat, refreshed, and fully maintained.
-
A consultation is required for:
Starter locs
Color changes or new color clients
Crochet repairs (reattachments, weak spots, reconstruction)
Maintenance clients and style-only clients do not need a consultation.
-
Here’s a quick guide:
Starter locs: Book Consultation first
Retwist only: Book “Loc Maintenance”
Retwist + Style: Book “Maintenance + Style”
Crochet maintenance: Book "Crochet (Roots Only)"
Crochet repairs: Book “Repair Consultation”
Color touch-up/grey coverage: Existing color clients only
Full color change: Consultation required
If you’re unsure, book a Consultation and we’ll guide you.
-
We understand things happen. You’ll get a 10-minute grace period.
After 10 minutes, we may need to shorten or cancel your service so we don’t run behind for the next client. -
Things happen — just cancel as soon as you can.
There’s no fee for late cancellations, but no-shows will be charged a $50 fee. -
There is no fee for cancellations made with more than 24 hours’ notice.
No-shows may be charged the $50 no-show fee. -
To keep the salon calm, safe, and comfortable, we kindly ask that you come alone unless the guest is also receiving a service.
-
For consultations please arrive with your hair:
Free of heavy buildup
Free of protective styles
Not matted or tangled at the root
Fully taken down if previously styled
For maintenance appointments extreme buildup, detangling, or style takedowns may require additional time or adjustment of services and/or price.
-
Yes! Coloring services are only offered to existing clients.
Must be a client for 6 months or more.
-
We accept card, cash, and Tap To Pay.
A card on file is required to book, but it is only charged for no-shows or late cancellations. -
Crochet maintenance focuses on tightening the roots only.
Crochet repairs address things like thinning, holes, weak spots, or reattachments. Repairs require a consultation. -
Only when the schedule allows. If available, they will appear online.
Join our waitlist to be notified of last minute cancellations.
-
We are located at 6520 E 82nd Street Suite 15, Indianapolis, IN 46250, inside Salons of Castleton.